FAQs

GENERAL SITE QUESTIONS

 

Q:  What is the difference between buying from a clipart site and mygrafico?

A: Mygrafico is a unique design website offering variety of designer source files. Each Vendor is hand picked and provides high quality designs from cliparts to textile patterns, web templates to wedding invitations. Such a wide range of unique and low priced products just for mygrafico customers.

 

Q:  I am registered to MYGRAFICO COMMUNITY WEBSITE ( http://www.mygrafico.ning.com.). Do I have to register MYGRAFICO SHOP area to purchase a design?

A: Yes. Our community site is a different website and works ona  different system. Shop area is specifically designed for customers to follow their account and orders.

 

Q: Why I am asked to enter my personal information on checkout?

A: We collect personal information to create invoices and also for tax purposes. Your information will be never shared or sold to 3rd party organizations. Please read our Privacy Policy.

 

Q: What kind of payment options you have?

A: We accept PayPal and Credit Card payments through our PayPal secure transaction page. After checkout you will be redirected to that page , If you have PayPal account just login to your account and make the payment, or you can select Credit Card option on the same page and proceed. PLEASE SEE THIS IMAGE TO SEE WHERE YOU CAN PROCEED THROUGH CREDIT CARD OPTION

 

Q: Do I need to register to buy items from you?

A: Yes, you need to register to our site to be able to buy products, this also gives you the option to create an account and track your orders and have access to all your invoice and download links.

PRODUCT & LICENSE QUESTIONS:

 

Q: What is Commercial Use License. Do I need to purchase it?

A: If you are going to use the items for Profit and commercial purposes, you MAY need to purchase extra license for that. Please refer each Vendor's Terms of Use. Also products with Commercial fee come with product options, You can directly purchase license from products page.

 

Q:  What are the formats and sizes am I going to receive?

A: Each item comes with Industry standard formats . All Photoshop templates comes as PSD format. All Vector designs come as EPS format, All Traditional media designs come as 300 dpi JPEG or PNG formats. Item file can include one or more formats, Please read product description pages to understand what you will receive. MYGRAFICO is not responsible for Designer's formats or descriptions, so be sure what you are purchasing.

 

Q:  If I purchased a file and cannot open it , Can I get a REFUND?

A: Due to the digital nature of ITEMS , there are NO REFUNDS on items delivered electronically. Please read product description pages carefully about what formats, size or how many designs you are purchasing. Once it is purchased its Final. If you have received your downloads corrupted or experience problems , ofcourse we will help you to receive purchased files , please contact us if you have any problems with files.

 

Q:  Can I re-sell the template, set or design as  is?

A: NO. You cannot distribute any products purchased from mygrafico AS IS. Even with Commercial License you can only sell your own creations ... Distributing Mygrafico designer sets as SET, TEMPLATE, part of a CATALOG, make them available to download on BLOGS, WEBSITES are strictly prohibited.

 

Q:  What are my limitations on FREEBIES?
A: Freebies are only for personal and Non-profit use. You cannot use free files for commercial purposes. They can be purchased with a license if needed. Contact us for purchasing Freebie file license options.

 

Q:  I do not see what I am looking for, can I make design suggessions?
A: Yes! The best way to do is to join our community at http://www.mygrafico.ning.com.  All our artists are there to help you and take any suggestions you may have.

TECHNICAL ISSUES & QUESTIONS:

 

Q:  I cannot add items in my basket or login. What's the problem?

A: If you are having problems with our shopping cart and registering and login please note that its most likely caused by INTERNET EXPLORER COOKIES. You need to enable cookies to use our cart. Also please clear your caches after enabling cookies. Unfortunately some browser custom settings at INTERNET EXPLORER do not allow our cookies to set. We have no control over this. If you are still having problems we highly recommend using FIREFOX for a problem free shopping experience.

 

Q: How am I going to enable cookies?

A: Please refer this page for different browser options.

 

Q: I am going to order products, where am I going to download them?

A: Download links are sent automatically after successful payment. You will be notified by email about your order and links. Check your spam folders if you have not received links in 10 minutes.  Download links are available in your Order History to download as well. Links will expire in 5 days after 5 attempts. 

 

Q: My download links are sent broken. How am I going to get my files?

A: Please login into your account and you can find all purchased items and download links under ORDER HISTORY. If you still experience problems downloading your items please email us your order number and we will take care of it.

 

Q: After I made my payment, I received PAYMENT FAILED error! But My Paypal shows I paid.
A: This problem usually occurs when we have so many sales at the same time, Paypal fails to send Payment completed notification and redirects customer to ERROR PAGE. In this case please make sure you have your PAID receipt from PAYPAL and contact us stating the problem. We check our records and match the payment, you will receive your download links right away.

 

Q: I make the payment with my Paypal account but my order is still pending and download links are not sent. Why?

A: If you do not have enough funds in your PayPal account, PayPal requests money through your bank or credit card account and it will take 5 business days to clear. In this case after 5 business days when we receive the payment your order will be completed and links will be sent automatically. 

 

Q:What is the policy for REACTIVATION OF DOWNLOAD LINKS?

A: If you have lost your files, due to a sytem crash or misplaced them, you can email customerservice@mygrafico.com to reset your Download links. Please keep in mind MYGRAFICO has 90 days POLICY to keep your data. It is your responsibility to back up your files. After 90 days period all reactivation requests will be subject to ADMINISTRATION FEE of 5.00 usd. Also wE CANNOT GUARANTEE if all items are still available in our store.