Contact Us

Please read these short help information before emailing us.

 

IF YOUR DOWNLOAD LINKS NOT WORKING?
Please note that our LINKS EXPIRE IN 30 DAYS OR 15 CLICKS. If your links are expired please contact us stating your order number.
GMAIL email accounts block our download links. In this case please login to your account and download the items, under ORDER HISTORY page.

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IF YOU WANT TO RE ACTIVATE YOUR PREVIOUS DOWNLOAD LINKS ?
Please keep in mind MYGRAFICO has 60 days POLICY to keep your data. It is your responsibility to back up your files. After 60 days period  we cannot guarantee if all items will be still available in our store. We can reactivate available files only.

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IF YOU HAVE LOGIN PROBLEMS?
Some browser settings may block Mygrafico to function properly, make sure to enable 3rd party cookies. Clean temporary internet files and cookies and restart your browser. If problem persists, please use different browser (ie FIREFOX browser.) If you still experince issues try disabling your firewall and virus program during registration. Some country's main internet providers such as South Africa Telkomsa. net block our features and it is not possible to control these from our end. Please contact us.

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IF YOU HAVE PENDING ORDERS AFTER YOU PAID?
We send download links automatically after succesfull payment. If you paid with and E-CHECK ( if you do not have funds in your PAYPAL and you do not have any credit card assigned to it, Paypal will use your bank account and send E-CHECK), it may take up to 3, 5 business day your payment clears. After payment clears we will manually process your order.  Make sure you back up your PAYPAL account with a credit card or keep funds in there before purchasing.

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IF YOU HAVE NOT RECEIVED DOWNLOAD LINKS ?
Download link emails may go into Junk or Spam folder. Especially if you have default spam filters like Yahoo or Hotmail accounts have. If you have not received your links in 10 minutes please Login to your account and check the status of your order. If it is completed your links can be downloaded under your Order History page.
If you have any problems to receive your links please email us stating your order number below.
We will take care of it as soon as possible

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